Shipping policy
Shipping Policy
We are currently shipping to U.S. & Canada. We'll open up orders to other countries shortly - stay tuned. Shipping times will vary depending on country and customs regulations outside of North America.
How long does it take for my order to ship?
We expect orders to ship within 1-2 days from the date of purchase. Shipping within U.S. & Canada will take an additional 2-3 days for Expedited Shipping and an additional 4-8 business days for Free Standard & Standard Shipping. Please check your confirmation email's shipment tracker link for shipping time estimates.
How can I change my delivery information?
Once an order enters the processing phase, it can’t be cancelled or modified. If you notice the incorrect address right after placing your order, email us at hello@ondo.com and we'll do our best to work with our warehouse to modify your details. If the order can’t be modified, we will have to wait for the shipment to be tracked and delivered before we are able to resend.