Frequently Asked Questions

Product

Our fabric components are certified organic cotton (62%), aerolight polyester (32%), and lycra (6%).

You can find the information on this page here. 

Our Collections are based on the different colors we launched each season. The product features across the Classic and Senses Collection are identical. 

Each pack comes with the number of pairs in the product name (i.e. 8-pack will come with 8 pairs). Each pair is assembled in the way that you see in our product photos. 

Returns

We want you to have the best experience with ONDO. Please refer to our refund policy here or reach out to us at hello@ondo.com

If our socks fall off while you're walking in your shoes, we'll give you your money back. Seriously.

We ask that you send the product back (so we can identify the problem!). Please send us an email at hello@ondo.com, and we will provide you with a prepaid return label. Please note, socks slipping off due to sizing issues are not part of the guarantee.

We won't be able to accept returns or exchanges of socks that were taken off the inside sleeve and/or worn because we can only sterilize the exterior of individual pairs for returned products that meet return standards. 
 

Items purchased during promotional events from 11/1/21 to 12/25/21 with sitewide discount codes are FINAL SALE. Refunds and exchanges will not be accepted. Promotion codes are not stackable with other promotional/discount codes.

Shipping

We are currently shipping to U.S. and Canada. We'll open up orders to other countries shortly - stay tuned. Shipping times will vary depending on country and customs regulations outside of the United States. 

We expect orders to ship within 1-2 days from the date of purchase. Shipping within U.S. & Canada will take an additional 2-3 days for Expedited Shipping and an additional 4-9 business days for Free Standard & Standard Shipping. Please check your confirmation email's shipment tracker link for shipping time estimates.

Once an order enters the processing phase, it can’t be cancelled or modified. If you notice the incorrect address right after placing your order, email us at hello@ondo.com and we'll do our best to work with our warehouse to modify your details. If the order can’t be modified, we will have to wait for the shipment to be tracked and delivered before we are able to resend.