Frequently Asked Questions

Product

Our fabric components are certified organic cotton (62%), aerolight polyester (32%), and lycra (6%).

You can find the information on this page here. 

The difference between the Sleek and Classic socks are the colors and the logos. The Sleek socks come in red & blue and the Classic socks come in black/gray/white. The logos are also slightly different as we matched our logos with the sock colors. The fabric and features are the same, so rest assured! 

Each pack comes with the number of pairs in the product name (i.e. 8-pack will come with 8 pairs). Each pair is assembled in the way that you see in our product photos. 

Returns

We want you to have the best experience with ONDO. Please refer to our refund policy here or reach out to us at hello@ondo.com. 

If our socks fall off while you're walking in your shoes, we'll give you your money back. Please send us a quick email at hello@ondo.com , and we'll just verify a few quick details.  

Shipping

We are currently shipping to U.S. and Canada. We'll open up orders to other countries shortly - stay tuned. Shipping times will vary depending on country and customs regulations outside of the United States. 

We expect orders to ship within 1-2 days from the date of purchase. Shipping within U.S. & Canada will take 2-8 business days. Please check your confirmation email for shipping time estimates.

Once an order enters the processing phase, it can’t be cancelled or modified. If you notice the incorrect address right after placing your order, email us at hello@ondo.com and we'll do our best to work with our warehouse to modify your details. If the order can’t be modified, we will have to wait for the shipment to be tracked and delivered before we are able to resend.