Frequently Asked Questions

Product

Our fabric components are certified organic cotton (62%), aerolight polyester (32%), and lycra (6%).

You can find the information on this page here. 

Returns

We want you to have the best experience with ONDO. Please refer to our refund policy here or reach out to us at hello@ondo.com. 

If our socks fall off while you're walking in your shoes, we'll give you your money back. Please send us a quick email at hello@ondo.com , and we'll just verify a few quick details.  

Shipping

We are currently shipping to U.S., Canada, and South Korea. We'll open up orders to other countries shortly - stay tuned. Shipping times will vary depending on country and customs regulations outside of North America. 

We expect orders to ship within 1-2 days from the date of purchase. Shipping within U.S. & Canada will take 2-8 business days. Please check your confirmation email for shipping time estimates.

Once an order enters the processing phase, it can’t be cancelled or modified. If you notice the incorrect address right after placing your order, email us at hello@ondo.com and we'll do our best to work with our warehouse to modify your details. If the order can’t be modified, we will have to wait for the shipment to be tracked and delivered before we are able to resend.