Frequently Asked Questions

Our socks are crafted with a variety of high-quality materials tailored for specific uses:

For specific sizes and care instructions for each product, kindly visit our Size & Care page.

Each pack comes with the number of pairs in the product name (i.e. 8-pack will come with 8 pairs). Each pair is assembled in the way that you see in our product photos. 

ONDO’s signature 'No Slip Silicone' design ensures a secure fit always. With our exclusive silicone blend and innovative strip technology, we guarantee unmatched grip and comfort at every step. 

We pride ourselves on blending style with sustainable practices. Our selection of materials stands as a testament to this commitment. We use Woolmark-certified, Global Recycled Standard (GRS), and Organic Cotton Standard (OCS) materials. ONDO partners only with suppliers who prioritize quality and low-impact materials, thereby reducing our ecological footprint. We are continually improving and investing in our practices to be even more sustainable.

We want you to have the best experience with ONDO. You can easily refund or exchange an item through our online portal here: https://ondo.loopreturns.com/#/

For more info, please refer to our refund policy here or reach out to us at hello@ondo.com. 

If our socks fall off while you're walking in your shoes, we'll give you your money back. Seriously.

We ask that you send the product back (so we can identify the problem!). Please send us an email at hello@ondo.com , and we will provide you with a prepaid return label. Please note, socks slipping off due to sizing issues are not part of the guarantee.

Due to hygiene reasons, we won't be able to accept returns or exchanges of socks that were taken off the inside sleeve and/or worn. If you have questions, please refer to our return policy or reach out to us at hello@ondo.com for further assistance.

Due to sanitary reasons, we do not accept returns or exchanges on Headbands that have been worn. Additionally, we do not accept returns or exchanges on Headbands that had their tags removed. If you have questions, please refer to our return policy or reach out to use at hello@ondo.com for further assistance. 

We are currently shipping to U.S. and Canada. We'll open up orders to other countries shortly - stay tuned. Shipping times will vary depending on country and customs regulations outside of the United States. 

We expect orders to ship within 1-2 days from the date of purchase. 

Please check your confirmation email's shipment tracker link for shipping time estimates.

Once an order enters the processing phase, it can’t be canceled or modified. If you notice the incorrect address right after placing your order, email us at hello@ondo.com and we'll do our best to work with our warehouse to modify your details.

Once your order ships, you will receive an email with tracking information. You can also track your order on your account page.

You can find the information on this page here. 

For the best possible fit, consider the following guidelines when selecting ONDO socks. If you are in between sizes for our Organic Cotton and Merino Wool socks, we suggest sizing down to ensure a comfortable fit. However, for our Low-Cut socks, it's advisable to size up when you're in between sizes. If you happen to have wider feet and fall within the upper range of size, opting for a larger size is recommended. 

For any additional sizing inquiries or questions, please don't hesitate to reach out to us at hello@ondo.com.

For the best care of your ONDOs:

• Wash cold or at a delicate setting
• Avoid dry cleaning, tumble drying, ironing, and bleaching
• Always hang it to dry

It's as easy as that. Learn more about how to wash each of our styles here.

We have wo different sizes available, Size Small and Large. Please refer to the thread color on the back of the Headband to confirm sizing. 

• Rose Pink: Red (Size Small) | Silver (Size Large)
• Marble Black: Orange (Size Small) | Blue (Size Large)