What's the 'No Slip Guarantee'?

No Slip Guarantee - If our socks fall off while you're walking in your shoes, we'll give you your money back. Contact us at hello@ondo.com.

What’s your return policy?

Any order/product issues must be reported to hello@ondo.com within 7 business days from its delivery date. We take full responsibility for damaged/defective products.

We will accept returns on unused and unopened products within 7 business days from their delivery date. Before doing so, we would greatly appreciate if you could notify us so that we can monitor its safe return back to our warehouse. Once the package is confirmed to be returned, we will be processing your refund upon checking the condition of the products. Items that are opened or damaged may be denied a refund or exchange. 

ONDO, Inc. 
505 W 37TH ST,
New York, NY 10018

If you plan to return an unused/unopened product, please make sure to write the order number on the box, email us the tracking number of the return package, and keep the shipping label for your records! Please note that any additional shipping and handling fees will not be covered unless there was an error on our end. 

Unfortunately, we do not offer refunds if a product did not work out for you.

I received the wrong product/my product came damaged!

We apologize for this inconvenience and take full responsibility for this mistake! Email us at hello@ondo.com and we will get you the right product as soon as possible.